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Terms & Conditions

Welcome to Ekowebtech! These Terms & Conditions ("Terms") outline the agreement between you ("Customer") and Ekowebtech IT Services Pvt. Ltd. ("Ekowebtech") for the provision of prepaid internet services. By using our services, you agree to abide by these Terms.

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1. Prepaid Services & Payment

  • All Ekowebtech internet services are prepaid. Payments must be
    made in advance for the chosen service period.

  • Accepted Payment Methods: Payments can be made via:

  • Customer Portal
    (https://portal.ekowebtech.net/customer_portal)

  • Payment Link (via SMS or Email)

  • NEFT/UPI

  • Cheque (in favor of Ekowebtech IT Services Pvt. Ltd.)

2. Payment Due Dates & Penalties

  • Late Payments: If payment is not received by the due date, a penal interest of 15% per annum will be applied to the outstanding amount.

  • Service Suspension: Ekowebtech reserves the right to suspend your internet service if payment is not received by the due date. You will remain liable for all charges incurred during any period of suspension.

3. Refund & Cancellation Policy

  • Refund for Non-Feasible New Connection: If a customer makes a payment for a New Connection and, upon assessment by Ekowebtech, the connection is deemed not technically feasible at the requested location, 100% of the payment made by the customer shall be refunded.

  • Refund Timeline: Such refunds will be processed and initiated within 7 working days from the date the connection is declared non-feasible.

Cancellation After Installation: If a customer wishes to cancel the internet connection after payment has been
made and the services have been installed, no refund will be applicable, regardless of the reason for cancellation.

4. Changes to Terms & Conditions

  • Ekowebtech reserves the right to modify these Terms & Conditions from time to time. We will notify you of any changes. Your continued use of our services after such
    notification will constitute your acceptance of the revised Terms.

5. Service Termination by Customer (Existing Connections)

  • If you wish to terminate your existing Ekowebtech internet service, a mandatory one-month notice period shall be payable along with the plan or in case of contract, serve till contract period.

6. Billing for New Connections

  • For all new internet connections, billing will commence from the date of service commissioning/Installation.

7. Billing Clarifications & Support

  • For any questions or clarifications regarding your billing, please contact us:

ekoweb tech logo.png

Ekowebtech IT Services Pvt. Ltd.

Let's Take your Business to the next level with Efficient, Reliable and fastest internet by Ekowebtech

Info

+91 9206 200 100

Info@ekowebtech.net

Address

Head Office: 437 SRS Business Tower Sector-31 Faridabad, Haryana

Corporate Office: C1007 Noida One Tower Sector-62, Noida UP 201301

Branch office: 521A 5th floor JMD megapolis sector-48 Sohna road Gurugram 122018

Branch office: Unit No: 915, 9th floor, B wing, Mittal Tower, MG Road, Bangalore 56001

Branch office: 604, 6th Floor, Omega Business Park
Road No. 33, Wagle Estate, Thane (W)
Maharashtra - 400604

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EKOWEBTECH IT SERVICES PVT LTD

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